Web accessibility compliance statement

Torbay Carers Together commitment to website accessibility

We are committed to making our website as accessible as possible.

We want everyone to be able to us use it, no matter what their impairments and which technologies they use.

We are committed to testing and delivering all web content on the website to WCAG 2.1, level A and AA compliance in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The checkpoints we test against are taken from the technical standard Web Content Accessibility Guidelines 2.1 (WCAG), published by the World Wide Web Consortium (W3C).

Please be aware this is a live website and is constantly being updated.

We’re always working to make improvements to the accessibility and usability of the website, especially where content and delivery is reliant on third party providers.

Adapting your experience to your needs

We have made the site as usable as we can, but you might have a better experience if you change the settings on your computer to suit your individual needs.

For example, you might change the site’s colours, increase the text size, or have the site spoken aloud.

For help customising your experience using accessibility features already on your computer, or by installing extra assistive technologies, visit these websites:

Third party functionality and services

In some places on our website, we may depend on third parties to deliver functionality and services that we cannot perform ourselves. Wherever possible we work with third parties to ensure that the service they provide achieves conformance with WCAG 2.1 Level AA.

We cannot guarantee that all our third party applications and services will always remain accessible and usable due to various updates made by third party suppliers.

External links

We are not responsible for the content of external websites, nor any accessibility issues that may be present on those websites.

Legacy support

While we try to ensure support for older browsers, it is not always possible or feasible to continue this support.

We urge those on legacy systems to upgrade, as this will provide the most optimised and secure browsing experience.

Improvements

We are committed to the continual improvement of the accessibility of our website. We achieve this by doing the following:

  • Perform regular accessibility audits.
  • Speaking with our users and incorporating their feedback to improve our services.
  • Keep up with the latest best practices and evolving standards.

Known problems with this site’s accessibility

We know that there are some accessibility problems with this site, and we working to fix them as soon as we can.

We are currently working to fix:

  • Some of our older PDF documents may not work correctly with screen readers
  • Some of our videos are not understandable by people with vision impairments without audio-description

If any of these problems stop you getting the information or service you need from our site, please contact us and we will be happy to help you.

How to get in contact

We are always looking to improve the accessibility of our site, so if you find anything on the site difficult to use please contact us

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found a problem
  • what the problem is
  • what computer and software you use.

All constructive feedback about the accessibility or usability of our site is welcome and we promise to consider it carefully.

Torbay Carers Together